What is your return policy?
You may return your product for a full refund within 14 days of receipt of the item.
If your return is requested/processed after 14 days of receiving the order, it will be eligible for return towards EU KITH.com Gift Card credit only until the 30th day of purchase receipt. After 30 days, the product is no longer eligible for return.
The product must be returned in new condition, never worn, with its original label and packaging. If these conditions are not met, the refund will be refused.
How do I return my order?
To initiate a return, please visit:
https://web.global-e.com/returns/portal/mZAE
Then you may select your item(s) for return and instantly generate your return shipping label.
Kindly note, web orders must be returned by mail - our stores do not accept returns for online orders.
How do I exchange my item(s)?
Unfortunately, we do not offer exchanges for EU orders.
However, due to limited stock availability, if you would like to secure your item, we encourage you to submit a new order the product/size desired and return the original order/item (within 14 days of receipt) using our Return link mentioned above for a full refund.
Will I receive a refund on my shipping cost upon return?
We do not reimburse shipping costs.
If you still require assistance with an issue not addressed on the form, please email us at eu.customerservice@kith.com.